Refund Policy

Last modified: August 1st, 2020

Please read this policy carefully. This is the Refund Policy of At GovAssist LLC’s site, located at (we/our/us). It is our aim to make sure all our customers (you/your) are completely satisfied with our service. is dedicated to helping you traverse through your immigration process with confidence, and we guarantee your satisfaction. However, in the event you are not satisfied for any reason, please contact us at once by sending an email to [email protected] so we can fix the problem, issue a refund (if applicable), or provide you with credit that can be used for future services.


Our 100% satisfaction guarantee covers issues directly caused by occurring PRIOR to arrival in the USA. We provide this satisfaction guarantee in addition to certain other guarantees provided by law. See our Terms of Use and Privacy Policy for more details. All refund or credit requests made under this guarantee must be made within 30 days of purchase.


Please note that we cannot guarantee the results or outcome of your government filing. For example, the pertinent government agency may reject an immigration petition or application for reasons outside the control or responsibility of Government backlogs can also lead to long delays before your filing process is complete. Likewise, does not guarantee the results or outcomes of the services rendered by independent lawyers under an independent Limited Scope Lawyer Agreement.

This guarantee does not cover changes to your situation or to your state of mind. It does not apply if entry is denied by the CBP Officer, due to an Epidemic/Pandemic related reason. This Guarantee is void if you have made misrepresentations on an application and/or you have provided misleading information during the course of our service to you. This Guarantee is void if you have already requested a refund or if you have requested a chargeback from your bank.


Please note that this policy cannot and will not apply to government fees remitted to the US Department of State, the US Citizenship and Immigration Services, or other pertinent Governmental agencies, which are non-refundable and not an item that we have any control over. We cannot refund or credit any money paid to other third parties with a role in processing your order (such as your medical examiner). This includes payments made by you to a lawyer supplying legal services under an independent Limited Scope Lawyer Agreement.


By obtaining our services, you agreed to be bound by the service terms and this refund policy. Utilizing a chargeback to obtain a refund outside of these conditions is a violation of these terms.

We take this issue extremely seriously and may report suspicious payment disputes to both the payment processors as well as the US State Department and/or Canadian Immigration Service, and other pertinent agencies as applicable, along with accompanying proof of fraud. As chargeback fraud is a crime, such conduct can result in being temporarily or permanently barred from entry to the destination country, as well as result in possible criminal and civil charges.

Chargeback fraud is theft and larceny. Individuals who have been caught perpetrating chargeback fraud have been prosecuted for such. According to Nasir N. Pasha (Esq.), the managing attorney of Pasha Law PC in an article published by Chargeback.Com “Where you (the merchant) have reasonable proof that chargeback fraud occurred, it need not be for a large sum of money for authorities to prosecute. There are different degrees of charges that range from petit larceny, often defined [as] theft that is below $50, to grand larceny, often defined as theft above somewhere between $500 to $1,000.”

We encourage our clients to contact us to resolve any service problems they may have encountered, and to prevent any future issues.


If you are unsure whether your application is submitted properly, please contact us immediately for support at [email protected]. If you properly submit a refund request to us, in accordance with the stipulations indicated in this policy; be assured that YOU WILL RECEIVE YOUR REFUND. Please allow the above indicated time of one (1) to seven (7) business days for any refund credit to appear in your account.


By the use of our services, you agree and understand that we are a private, technology, internet-based travel service provider; dedicated to helping individuals travel to the United States of America. is not a law firm and is not a substitute for the advice of a lawyer. is not affiliated with or endorsed by the United States Citizenship and Immigration Services (USCIS) or any other government agency. Blank immigration forms with written instructions for all visas, are available for free at the USCIS website. Use of the website and its services are subject to our Privacy Policy and Terms of Use. Lawyer services are provided by independent lawyers and are subject to a Limited Scope Lawyer Agreement.

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